Online Payment

For online orders placed on Chokola.in, the payment information, card information and bank details are entered on 3rd party website/bank website. Chokola.in does not take any card information at any point of time from the customer. However, Chokola.in ensures that all 3rd party links for payment have the required SSL certificate and maintain complete security of the customer data.

Customer can make payment through credit card, debit card, Net Banking and/or Paytm.

Shipping Policy

Chokola.in accepts online orders from Delhi, Gurgaon, Noida and Faridabad only. Chokola.in takes full responsibility to send the order in insulated bags which maintain the temperature of the items. Chokola uses only self owned bikes and cars for delivery and no 3rd party courier service is used. However, once the order is handed over, the temperature maintenance responsibility lies with the receiver.

Cancellation

You can cancel your order through phone (9910457772) and email to customercare@chokola.in. Your order amount less the payment gateway charges will be refunded.

In case the preparation of your order has started, you cannot cancel the order. There will be no refund in such an event.

In the event where the Chokola is not able to deliver the product due to no-stock or any other reason, entire order amount will be refunded.

Refund

Once you request the cancellation of your order, it will take us a minimum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email/SMS.

Having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.