Privacy Policy

At Cosmic Kitchen Pvt. Limited (CKPL) / Choko la, we recognize that privacy is of paramount importance and accordingly we are committed to maintaining it. This privacy statement provides information about the personal information (i.e. name, address, phone no. e-mail, etc.) that CKPL collects through different fields on its website, and the ways in which CKPL uses that personal information.

CKPL may collect and use the following kinds of personal information :

a. Information that you provide for the purpose of registering with the website (including your name, address, phone no., e-mail, etc.).
b. Information about transactions carried out over this website (including products purchased, time, date and payments made).
c. Any other information that you personally send to CKPL.

Personal information collected by CKPL is used for the following purposes :

a. To respond to your queries or information requests.
b. To enable you to make orders for any of our products.
c. To perform process functions connected with this website, such as delivery, administration and customer service or promotional offers.
d. To create customer profiles based on browsing or purchasing history.

Personal information collected by CKPL will not be used or disclosed for any purpose other than the above, except in all or any of the following circumstances:

a. If it is for a directly related purpose that you would reasonably expect
b. Where you have consented to the use or disclosure
c. For law enforcement purposes.

Users, who initially opted-in to receive future offers or promotional materials may subsequently opt-out by sending an email to kunalbedi@cosmickitchen.co.in. Company will implement the change within three days of your request. Company will send an acknowledgement or confirmation of the request to the email address on file.

How is my information protected?

CKPL is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as passwords, physical security, etc. While we strive to protect your personal information, CKPL cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk.

Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.

In addition, company configures the list server software to refuse to divulge the email addresses of the list subscribers to anyone other than authorized company staff members, including other list subscribers. In the event of a security breach whereby your Personal Information is acquired by an unauthorized person, company will take appropriate steps to contain the breach to the extent reasonably possible.

Modify or Cancel the order

The online order once placed cannot be modified or cancelled either through the website or offline by calling CKPL. However you can get details on the status of the order by calling CKPL.

In case the order which is paid through credit card is cancelled due to non availability of the ordered product, the amount will be returned by reversing the transaction by CKPL. The same would reflect in the next credit card statement.

CKPL reserves the right to change/amend/modify at any time all or any of the terms contained in the Privacy Policy Statement, in its sole discretion without any obligation to make prior intimation to any user or the general public.

By accepting this policy statement you consent to the use (including processing and storage), transfer and disclosure of your information and data referred to in this policy statement for the purposes set out in this policy statement.